Online

The easiest way to pay your bill is through our online patient portal. The patient portal allows you to safely pay your bill. You can pay from your checking account or debit/credit card (American Express, Discover, MasterCard, or Visa).

Important Notice

To pay your bill, only use this site: https://www.carecentrix.com/patients.No other external websites or bill processing organizations are authorized by CareCentrix for member billing or payment.

By Phone

Call us at 1-877-989-9059.
Be sure to have the below ready:

  • A copy of your bill.
  • Your credit card or checking account information.
  • Pen and paper to write down your confirmation number.

By Mail

Return the coupon at the bottom of the bill with your payment. Write your account number on the check. Do not send cash.

Mail your payment to:

CareCentrix
PO Box 277947
Atlanta, GA 30384-7947

Billing

What methods of payment do you accept?
When should I expect to see a bill from CareCentrix?
Do I pay CareCentrix or the Provider?
I need help understanding my bill.
How can I obtain an itemized receipt? My HSA/HRA that requires an itemized receipt for proof of medical expense.
I have a secondary insurance plan. How do I get my bill covered with my secondary insurance?
Why were my services denied?
How do I start an appeal for services denied?

I’m having trouble logging into my account

I’m having trouble logging into my account. What number should I call to get this resolved?

General

Who is CareCentrix?
My health plan works through CareCentrix to manage home health services. How does CareCentrix handle my home health orders?
What is home health?
I’d like to update my address, phone number, or other information.
I’d like to update my information with my health plan.
Who can get information on my account?
How can I find out more about CareCentrix’s privacy practices?
How do I notify CareCentrix if the patient is now deceased?

Getting Started with My Care

I’ve been told that CareCentrix will coordinate my home health, supplies and/or equipment. How do I get my services through CareCentrix?
How quickly will I get my services?
Does my doctor need to submit any special instructions or information when ordering Continuous Positive Air Pressure(CPAP) supplies through CareCentrix?
How does my physician get a referral form?
Will my insurance cover my home health services or home medical equipment?
How can I get an estimate of what I may owe?
What types of breast pumps are covered?
When can I request a breast pump?
What brand of breast pumps are available through CareCentrix if I am eligible?

Equipment

How do I return my equipment?
Who do I call if my equipment is not working?

Compliance

Who do I contact to report suspected fraud or other illegal activity?

Through CareCentrix’s Nurse Coaching Program, we provide a holistic approach to your recovery that includes support for both clinical and social aspects of care.

See how we support you to heal at home safely