Pay Online

The easiest way to pay your bill is by clicking on the button below to go to the secure online payment portal, PersonaPay, powered by RevSpring. You can safely pay from your checking account or debit/credit card (American Express, Discover, MasterCard, or Visa).

Pay By Phone

Call us at 1-877-989-5918.
Be sure to have the below ready:

  • A copy of your bill.
  • Your credit card or checking account information.
  • Pen and paper to write down your confirmation number.

Pay By Mail (for payments only)

Return the coupon at the bottom of the bill with your payment. Write your account number on the check. Do not send cash.

Mail your payment to:

CareCentrix
PO Box 277947
Atlanta, GA 30384-7947

Patient Correspondence

To send written correspondence to CareCentrix, including legal documents by mail:

CareCentrix
9119 Corporate Lake Drive Suite 200
Tampa, FL 33634

Check out the payment portal features
that make paying your bill even easier.

  • Go paperless by signing up for
    Ebill, where you can receive your
    invoices/statements via text or email.
  • Enroll in AutoPay to make automatic
    payments every month from your bank
    account or credit card.

Billing

What methods of payment do you accept?
When should I expect to see a bill from CareCentrix?
How do I review my account online?
What are the benefits of enrolling in Ebill?
How does Ebill work?
How do I enroll in Ebill?
I have questions about Co-pay Assistance
Do I pay CareCentrix or the Provider?
I need help understanding my bill.
How can I obtain an itemized receipt? My HSA/HRA requires an itemized receipt for proof of medical expense.
I have a secondary insurance plan. How do I get my bill covered with my secondary insurance?
Why was my claim denied?
How do I start an appeal for denied services or claims?

General

Who is CareCentrix?
My health plan works through CareCentrix to manage home health services. How does CareCentrix handle my home health orders?
I’d like to update my address, phone number, or other information.
I’d like to update my information with my health plan.
Who can get information on my account?
How can I find out more about CareCentrix’s privacy practices?
How do I notify CareCentrix if a patient is now deceased?
Patient Correspondence

Getting Started with My Care

I’ve been told that CareCentrix will coordinate my home health, supplies and/or equipment. How do I get my services through CareCentrix?
How quickly will I get my services?
Does my doctor need to submit any special instructions or information when ordering Positive Air Pressure (PAP) equipment and supplies through CareCentrix?
How does my physician get a referral form?
Will my insurance cover my home health services or home medical equipment?
How can I get an estimate of what I may owe?
What types of breast pumps are covered?
When can I request a breast pump?
What brand of breast pumps are available through CareCentrix if I am eligible?

Equipment

How do I return my equipment?
Who do I call if my equipment is not working?

Compliance

Who do I contact to report suspected fraud or other illegal activity?

Through CareCentrix’s Nurse Coaching Program, we provide a holistic approach to your recovery that includes support for both clinical and social aspects of care.

See how we support you to heal at home safely.