The Challenge
Manage the symptoms and stress for members with serious illness at home
Providing the right level of support for members with a serious illness requires specialized palliative expertise and focus on the whole person, which includes addressing social determinants of health (SDoH) and providing support for caregivers. A study has shown that 60% of members who would benefit from palliative care do not receive it due to lack of awareness and understanding.1
Earlier identification of and engagement with members who could benefit from palliative support ensures holistic care plans are established based on individual goals and values, avoids unwanted non-beneficial and costly medical treatment, supports existing primary care providers, and helps ensure the timely transition to hospice.
An independent peer-reviewed study conducted by the Journal of Palliative Medicine, evaluated the impact of our Palliative Support program model.
- 20% reduction in total medical costs1
- 33% reduction in hospitalizations2
- 38% reduction in ICU admissions2
- 35.5 day increase in median length of hospice2
- 98% member satisfaction3
Program Results
Our Approach
Our Palliative Support program uncovers, addresses, and monitors the unmet medical and social needs of seriously ill members.
- Predictive analytics to identify members who could benefit from supportive care earlier, offsetting the need for emergency care or preventable hospitalizations sooner.
- Evidence-based protocols that combine in-home and telehealth visits to assess and address each member’s needs.
- Community-based clinicians with palliative expertise
- Engagement and support for members and caregivers.
- Align healthcare decisions with personalized goals and values.
- Timely interventions and coordination with existing care delivery systems and providers.
- Condition-specific support, home safety education, advance care planning, and caregiver and community support.
- Drive improvements in quality, utilization, and for payor, member and family
The CareCentrix Value
Our Palliative Support program is designed to easily implement, scale and integrate into existing care delivery systems. We proactively identify, engage and support members and caregivers to remain independent in their homes and make health care decisions aligned with their goals and values.