Effective December 7, 2018
Information We Collect
Information You Provide to Us
When you access and use the Services, we may collect the following types of information:
- “Personal Information” is information that can be used to identify, contact or locate you. Examples of Personal Information include your:
- Name, address, email address, phone number, and other contact information; and
- Other personally identifiable information you choose to provide
- “Protected Health Information” is a subset of Personal Information that is protected by the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (collectively, “HIPAA”). As stated above, we may receive Protected Health Information about you from Health Plan Customers and, if you are a member under a Health Plan Customer plan, then information that you provide to us in connection with services that we provide or arrange for our Health Plan Customers (such as the specific home care services that you receive from one of our network providers) may be Protected Health Information, and, as such, will be protected in accordance with the Customer Agreement that we have entered into with the Health Plan Customer.
- “Non-Personal Information” means information that does not permit us to identify, contact or locate you. For example, your device model number and manufacturer, and state of residence are Non-Personal Information unless linked to your Personal Information. If we combine or link your Non-Personal Information with Personal Information (such as combining your name with your device model), we will treat the combined information as Personal Information so long as it is combined.
Information We Collect From Other Sources
We may supplement the information that you provide to us through the Services with information about you from other sources such as:
- Information that we receive from Health Plan Customers
- Information from our vendors and network providers
- Information from public and non-public databases and records
- Information about you received from feeds on social media sites that you use
Information We Collect From You Automatically
When you access or use the Services, the types of information we may automatically collect about you include:
Cookies and IP Addresses
The Services use “cookie” technology and similar technology to gather information from our visitors such as which pages are used and how often they are used, and to enable certain features on the Services. In some jurisdictions, this is considered Personal Information.
- Your “IP Address” (a number that is automatically assigned to the computer or other device that you are using by your internet service provider) may be identified and logged automatically in our server log files whenever you access the Services, along with the time of the visit and the page(s) that were visited. IP Addresses are automatically collected by many websites, applications, and other services. We use IP Addresses for purposes such as calculating usage levels of the Services, helping diagnose server problems, and administering the Services.
“Location Information” is a subset of Personal Information that can be used to locate the device you use to access the Services. Location Information may include: (i) with your consent, the location of the device you used to access the Services; (ii) the IP address of the device or internet service used to access the Services, and (iii) other information made available by a user or others that indicates the current or prior location of the user. If you do not want us to collect Location Information from your device, please disable the location setting(s) on your device or delete the Apps. Please note that disabling the location setting may affect certain features of the Services.
“Usage Data” is information that we automatically collect about your use of the Services and your device. This type of information does not usually, by itself, uniquely identify an individual, and may include your web browser and operating system, device model and manufacturer, and your activity on the Services. If Usage Data is combined with or linked to Personal Information, then we treat it as Personal Information. If the Usage Data cannot be used to identify, contact or locate you, then it is Non-personal Information and will not be treated as Personal Information.
Do Not Track
Some web browsers have “Do Not Track” or similar features that allow you to tell each website you visit that you do not want your activities on that website tracked. At present, the Services do not respond to “Do Not Track” signals and, consequently, the Services will continue to collect information about you even if your browser’s “Do Not Track” feature is activated. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools.
How We Use Information
We may use information you provide for various purposes, which include:
- Providing you the Services and Fulfilling Your Requests: Registering you, administering your account, and providing you the information, products and services that you request. For example, we respond to your questions when you contact us and assist with any problems you report about our Services;
- Communicating with You. For example, sending you information and promotional materials that we think might be of interest to you. You may unsubscribe from receiving marketing emails from us by using the unsubscribe link in the marketing email or by sending an email to email@example.com;
- Providing, Maintaining, and Improving Our Business: Improving the functionality of our Services, such as data analysis, audits, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities;
- Enhancing Your Experience: Personalizing and enhancing your experience when you use the Services, such as tailoring content and advertising and remembering your preferences.
- Employment Purposes: Informing you of job opportunities and evaluating your suitability for a job;
- Combine with Other Information: Linking or combining with information we get from other sources to help understand your needs and provide you with a better experience; and
- At Your Direction: Carrying out any other purposes specifically disclosed at the time we request your information
We may also de-identify your information or aggregate your information with other users of the Services (“Aggregate Information”). This Aggregate Information is not Personal Information, because it cannot be used to identify you and may be used by us for any lawful purpose. If Aggregate Information is re-identified, it will be treated as Personal Information.
How We Share Your Information
- Among our Affiliates: CareCentrix may share your Personal Information internally among our business units, affiliates, parents, and subsidiaries.
- With Vendors: We may share your information with our vendors (including third party hosting providers) that provide services on our behalf, such as for online account access, email marketing, advertising, promotions, newsletters, and hosting for the Services.
- With Business Partners and Parties to Whom We Provide Services: We may share your information with our business partners and other third parties for whom we provide services or to provide you our Services, to provide services to Health Plan Customers, and generally to improve our service offerings.
- In the Event of a Corporate Transaction: In the event we go through a business transition, such as a merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or sale of all or a portion of our assets, we may disclose your information to the party or parties of such transaction.
- For Legal Purposes: We will disclose your information when we think it is necessary to investigate or prevent actual or expected fraud, criminal activity, injury or damage to us or others or when otherwise required by law, regulation, subpoena, or court order, or if necessary to protect our rights.
- At Your Direction: We will share your information with third parties if and when you direct us to. For example, if you request that we share your information with one of our business partners to take advantage of a product or service that partner offers, we will share your information with that business partner.
We may share Aggregate Information about our users in all legally permissible ways.
Our Data Protection and Security Policy
- We take reasonable precautions to safeguard the Personal Information transmitted between visitors and the Services and the Personal Information stored on our servers.
- Unfortunately, no method of transmitting or storing data can be guaranteed to be 100% secure. As a result, although we strive to protect your Personal Information, we cannot guarantee the security of any information (including emails) you transmit to us through, or in connection with, the Services. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section on our website.
- Similarly, you should be aware that, when submitting e-mail to us (and others), it is possible that other Internet users may, without permission and/or notice, be able to view your e-mail correspondence. If you wish to ensure that your communication is kept private and confidential, please call or write directly to us as directed in the “Contact Us” section of our website. We do encourage your feedback, comments and suggestions about ways we can better communicate with you. Your comments are welcome and important.
Advertising and Analytics Services Provided by Others
Cross Borders Transfers
CareCentrix believes it is particularly important to protect the privacy of minors online. CareCentrix defines a “minor” as any person less than 13 years of age. CareCentrix does not knowingly collect Personal Information about minor users without a parent’s or legal guardian’s permission or knowingly share Personal Information about minor users with third parties without a parent’s or legal guardian’s permission. If we learn we have received Personal Information directly from a child under age 13 without his or her parent or legal guardian’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services and will make commercially reasonable efforts to delete such information.
Links to Other Websites
- The Services contain links to websites operated by third parties (such as, for example, a link to our vendor’s patient payment portal). If you provide personal information to any third party’s website, your transaction will occur on that website (not CareCentrix’s Services) and that website operator will collect the Personal Information you provide and will be subject to its privacy policies. We encourage you to read the legal notice posted on those sites, including their privacy policies.
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app providers, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with our mobile applications or other Services.