For Patients

For information about COVID-19, click here.

Philips CPAP and Ventilator Recall Information for Patients:
Please direct your questions or concerns to Philips by registering on their website at or calling 877-907-7508.

Pay Your Bill

  • Work From Home


    The easiest way to pay your bill is through our online patient portal. The patient portal allows you to safely pay your bill. You can pay from your checking account or debit/credit card (American Express, Discover, MasterCard, or Visa).

    Important Notice
    To pay your bill, only use this site:
    No other external websites or bill processing organizations are authorized by CareCentrix for member billing or payment.

  • By Phone

    By Phone

    Call us at 1-877-989-9059. Be sure to have the below ready:

    • A copy of your bill.
    • Your credit card or checking account information.
    • Pen and paper to write down your confirmation number.
  • Contact CareCentrix via Email

    By Mail

    Return the coupon at the bottom of the bill with your payment. Write your account number on the check. Do not send cash.

    Mail your payment to:

    PO Box 277947
    Atlanta, GA 30384-7947

We’re here to help.

Our goal is to answer your questions quickly. We will start with answers to common questions. If you don’t see the answer you need, please contact us.

Female patient with doctor

Through CareCentrix’s Nurse Coaching Program, we provide a holistic approach to your recovery that includes support for both clinical and social aspects of care.

Important Documents

  • Patient Rights and Responsibilities

    To view Patient Rights and Responsibilities, please click here.

  • Non-discrimination Notice

    To view our non-discrimination notice, please click here.


Getting Started with My Care

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Patient Requests & Forms

Contact Information

  • Regular Business Hours

    8:30 a.m. – 6 p.m. EST

  • General Inquiries

    Please call 1-800-808-1902