Decrease in Star Rating measures have impacted rebates and quality bonus payments for MA Plans in 2023

If you’ve seen a decrease in your Star Rating due to the removal of the public health emergency (PHE) disaster provision or changes in the weight of Consumer Assessment of Healthcare Providers and Systems (CAHPS®), CareCentrix can help.

Our solutions can positively impact the measures that affect your Star Ratings, and improve member experience and satisfaction through care coordination, transparent communication, and engagement.

The average rating across all plans for 2023 is 4.15, down from last year’s 4.37.¹

¹ Centers for Medicare and Medicaid Services, 2022

Learn more about how our solutions can help maintain and improve your Star Ratings.