Contact Us

call us

Patients, network providers, or other interested parties with general inquiries can reach us at 1-800-808-1902 between the hours of
8am – 6pm EST.

If you have questions about a specific health plan that works with CareCentrix, please call that health representative at the number below:

Aetna - Florida 1-888-999-9641
Beech Street 1-800-453-8003
Florida Blue 1-877-561-9910
Sloans Lake (Cofinity) 1-800-453-8003
Aetna - Georgia 1-888-999-9641
Cigna / Great West 1-800-453-8003
Health Net 1-800-453-8003
General Inquiries 1-888-497-5337
Fallon Total Health 1-866-827-2469
Neighborhood Health Plan 1-866-827-5861
West Virginia Public Employees Insurance Agency 1-888-497-5337
Cigna / Great West 1-877-877-9899
MVP Healthcare 1-888-497-5337
general inquiries

Patients, network providers, or other interested parties with general inquiries can reach us at 1-800-808-1902 between the hours of 8am – 6pm EST.

specific health plans

If you have questions about a specific health plan that works with CareCentrix, please call that health representative at the number below:

Aetna - Florida 1-888-999-9641
Beech Street 1-800-453-8003
Florida Blue 1-877-561-9910
Sloans Lake (Cofinity) 1-800-453-8003
Aetna - Georgia 1-888-999-9641
Cigna / Great West 1-800-453-8003
Health Net 1-800-453-8003
sleep services
General Inquiries 1-888-497-5337
Fallon Total Health 1-866-827-2469
Neighborhood Health Plan 1-866-827-5861
West Virginia Public Employees Insurance Agency 1-888-497-5337
Cigna / Great West 1-877-877-9899
MVP Healthcare 1-888-497-5337

write to us

Please address written corporate inquiries to:

CareCentrix
20 Church Street
12th Floor
Hartford, CT 06103

Please send paper bill payments or written inquiries to:

CareCentrix
National Billing Center
PO Box 277947
Atlanta, GA 30384-7947