Effective January 1, 2020
Latest revision date:  March 29, 2024


At CareCentrix, Inc., we improve patients’ lives by delivering innovative home health solutions that produce better outcomes and reduce overall costs through relationships with providers and payors.  In furtherance of our mission, CareCentrix, Inc. and its current and future affiliates and subsidiaries (“CareCentrix”, “we”, “our” or “us”) collect information from you when we interact with you and when you visit and interact with the websites (“Sites”), mobile applications (“Apps”), and other online services that we own and/or operate and that link to this Privacy Policy (collectively, the “Services”).

This Privacy Policy explains what information we collect, how we use it, and your choices related to your information. With respect to Protected Health Information (as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (collectively, “HIPAA”), click here to go to our Notice of Privacy Practices which describes how Protected Health Information may be used and disclosed and how you can get access to your Protected Health Information.  For Protected Health Information and other information that we receive from our health plan customers (“Health Plan Customers”), we have entered into agreements with such Health Plan Customers that govern our use of the information (the “Customer Agreements”). To the extent a Customer Agreement is applicable and provides greater protections to you, that Customer Agreement will control. If you are a member under a plan issued by a Health Plan Customer and have questions about the treatment of your Protected Health Information, you should check with the Health Plan Customer.

This Privacy Policy is incorporated into and made a part of the terms and conditions applicable to the use of our website (“Terms of Use”).  Please click here and review those Terms of Use because they govern your use of the Services and limit our liability to you. By using our Services, you agree that we may treat your information in the ways we describe in this Privacy Policy. If you do not agree with any term of this Privacy Policy or the Terms of Use, you may not use our Services.

Please use the following links to jump to the different sections of this Privacy Policy:

Consent to Privacy Policy

By accessing or using CareCentrix’s Services, you are consenting to the collection, use, and disclosure of certain personally identifiable information in accordance with this Privacy Policy.

By accessing or using CareCentrix Services, you are also agreeing to the terms of this Privacy Policy and the Terms of Use.

If you do not agree with the practices described in this Privacy Policy or the Terms of Use, please do not access or use CareCentrix’s Services.

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Categories and Sources of Information We Collect

Information You Provide to Us

When you access and use the Services, we may collect the following types of information:

  • “Personal Information” is anything that identifies, relates to, describes, is capable of being associated with, or could be reasonably linked, directly or indirectly, to you. Examples of Personal Information include your:
  1. Name, address, email address, phone number, and other contact information;
  2. Other personally identifiable information you choose to provide such as physical characteristics or description, gender, social security number, driver’s license or state identification number, insurance policy number, and bank account number
  • “Non-Personal Information” means information that does not permit us to identify, contact, or locate you. For example, your device model number and manufacturer, and state of residence are Non-Personal Information unless linked to your Personal Information. If we combine or link your Non-Personal Information with Personal Information (such as combining your name with your device model), we will treat the combined information as Personal Information so long as it is combined.To the extent any of the above defined terms are defined in applicable law, the definition in applicable law will control.

Information We Collect From Other Sources

We may supplement the information that you provide to us through the Services with information about you from other sources such as:

  • Information that we receive from Health Plan Customers
  • Information from our vendors and network providers
  • Information from public and non-public databases and records
  • Information about you received from feeds on social media sites that you use
  • Information we receive relating to employment, including references

Information We Collect From You Automatically and That We May Share

When you access or use the Services, the types of information we may automatically collect about you and share with third parties for a business purpose include the following:

CategoryExamples Collected in the last 12 months?Shared in the last 12 months?
A. IdentifiersReal name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.YesYes
B. Personal information as defined under applicable law.A name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some Personal Information included in this category may overlap with other categories.
C. Protected classification characteristics as defined under applicable law.Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).YesNo
D. Commercial information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.YesYes
E. Biometric information Genetic, physiological, biological, or behavioral characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait or other physical patterns, and sleep, health or exercise data.NoNo
F. Internet or other similar network activity.Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. YesYes
G. Geolocation data Physical location or movements.YesYes
H. Sensory data.Audio, electronic, visual, thermal, olfactory, or similar information.NoNo
I. Professional or employment- related information Current or past job history or performance evaluations.YesNo
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g. 34 C.F.R. Part 99)Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records NoNo
K. Inferences drawn from other Personal Information.Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.YesYes
L. Sensitive Personal Information as defined by applicable lawSocial security number, driver's license number, state identification number, or passport number, racial or ethnic origin, information concerning your health.YesNo


For purposes of the above chart, “share” means sharing for cross-context behavioral advertising, which is the targeting of advertising for a consumer based on the consumer’s personal information obtained from the consumer’s online activity across numerous websites.   The examples of data points above are illustrative, and CareCentrix may not collect and/or share all of the above data point examples.

Cookies and IP Addresses

The Services may use “cookie” technology and similar technology to gather information from our visitors such as which pages are used and how often they are used, and to enable certain features on the Services. In some jurisdictions, this is considered Personal Information.

  • We may collect information about your activities on our Services using technologies such as cookies, including third party cookies, web beacons, JavaScript code, HTML 5 databases, and server log files. The information we collect using these means may include your Media Access Control (MAC) address, operating system and version, screen resolution, device manufacturer and model, language, Internet browser type and version, the version of the Services you are using, the date and time you access the Services, pages visited, time spent on the Services, general location information, and other activity data. This information is automatically generated. Our third party business partners and we may use this information to provide you with an optimal experience.
  • Your “IP Address” (a number that is automatically assigned to the computer or other device that you are using by your internet service provider) may be identified and logged automatically in our server log files whenever you access the Services, along with the time of the visit and the page(s) that were visited. IP Addresses are automatically collected by many websites, applications, and other services. We may use IP Addresses for purposes such as calculating usage levels of the Services, helping diagnose server problems, and administering the Services.

Location Information

  • “Location Information” is a subset of Personal Information that can be used to locate the device you use to access the Services. Location Information may include: (i) with your consent, the location of the device you used to access the Services; (ii) the IP address of the device or internet service used to access the Services, and (iii) other information made available by a user or others that indicates the current or prior location of the user. If you do not want us to collect Location Information from your device, please disable the location setting(s) on your device or delete the Apps. Please note that disabling the location setting may affect certain features of the Services.

Usage Data

  • “Usage Data” is information that we automatically collect about your use of the Services and your device. This type of information does not usually, by itself, uniquely identify an individual, and may include your web browser and operating system, device model and manufacturer, and your activity on the Services. If Usage Data is combined with or linked to Personal Information, then we treat it as Personal Information. If the Usage Data cannot be used to identify, contact, or locate you, then it is Non-personal Information and will not be treated as Personal Information.

Do Not Track

Some web browsers have “Do Not Track” or similar features that allow you to tell each website you visit that you do not want your activities on that website tracked. At present, the Services do not respond to “Do Not Track” signals and, consequently, the Services will continue to collect information about you even if your browser’s “Do Not Track” feature is activated. To completely “opt out” of the collection of any information through cookies or other tracking technology you can actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools.

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Purposes for Collecting Information

We may use information you provide for various purposes, which include:

  • Providing you the Services and Fulfilling Your Requests: Registering you, administering your account, and providing you the information, products, and services that you request. For example, we respond to your questions when you contact us and assist with any problems you report about our Services;
  • Communicating with You. For example, sending you information and promotional materials that we think might be of interest to you. You may unsubscribe from receiving marketing emails from us by using the unsubscribe link in the marketing email or by sending an email to unsubscribe@carecentrix.com;
  • Providing, Maintaining, and Improving Our Business: Improving the functionality of our Services, such as data analysis, audits, developing new products, enhancing, improving, or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities;
  • Enhancing Your Experience: Personalizing and enhancing your experience when you use the Services, such as tailoring content and advertising and remembering your preferences.
  • Legal and Other Business Purposes: Taking any action that we believe to be necessary or appropriate: (a) to investigate, prevent, and detect illegal activities; (b) under applicable laws, including laws outside your country of residence; (c) to comply with legal process; (d) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (e) to enforce our Terms of Use and Privacy Policy (f) to protect our operations or those of our affiliates; (g) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; (h) to detect, investigate, and prevent fraudulent transactions and other illegal activities, and to authenticate and confirm your identity when you return to the Services; and (i) to allow us to pursue available remedies or limit the damages that we may sustain;
  • Employment Purposes: Informing you of job opportunities and evaluating your suitability for a job;
  • Combine with Other Information: Linking or combining with information we get from other sources to help understand your needs and provide you with a better experience; and
  • At Your Direction: Carrying out any other purposes specifically disclosed at the time we request your information

We may also de-identify your information or aggregate your information with other users of the Services (“Aggregate Information”). This Aggregate Information is not Personal Information, because it cannot be used to identify you and may be used by us for any lawful purpose. If Aggregate Information is re-identified, it will be treated as Personal Information.

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Who We May Share Information With

We may share your information with other parties for various business purposes:

  • Among our Affiliates:CareCentrix may share your Personal Information internally among our business units, affiliates, parents, and subsidiaries.
  • With Service Providers: We may share your information with third parties who are considered “service providers” for a business purpose (including third party hosting providers). Service providers provide services on our behalf, such as for online account access, email marketing, newsletters, and hosting for the Services.
  • With Business Partners and Parties to Whom We Provide Services or to Provide  Services: We may share your information with our business partners and other third parties for whom we provide services or to provide you our Services, to provide services to Health Plan Customers, and generally to improve our service offerings.
  • In the Event of a Corporate Transaction: In the event we go through a business transition, such as a merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or sale of all or a portion of our assets, we may disclose your information to the party or parties of such transaction.
  • For Legal Purposes: We will disclose your information when we think it is necessary to investigate or prevent actual or expected fraud, criminal activity, injury or damage to us or others or when otherwise required by law, regulation, subpoena, or court order, or if necessary to protect our rights.
  • At Your Direction: We will share your information with third parties if and when you direct us to. For example, if you request that we share your information with one of our business partners to take advantage of a product or service that partner offers, we will share your information with that business partner.

CareCentrix does not sell personal information for monetary consideration. However, by using third party services, some information shared might be considered a “sale” under certain laws.

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Our Data Protection and Security Policy

  • We take reasonable precautions to safeguard the Personal Information transmitted between visitors and the Services and the Personal Information stored on our servers.
  • Unfortunately, no method of transmitting or storing data can be guaranteed to be 100% secure. As a result, although we strive to protect your Personal Information, we cannot guarantee the security of any information (including emails) you transmit to us through, or in connection with, the Services. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section on our website.
  • Similarly, you should be aware that, when submitting e-mail to us (and others), it is possible that other Internet users may, without permission and/or notice, be able to view your e-mail correspondence. If you wish to ensure that your communication is kept private and confidential, please call, or write directly to us as directed in the “Contact Us” section of our website. We do encourage your feedback, comments, and suggestions about ways we can better communicate with you. Your comments are welcome and important.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests in our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.  We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms. To opt out of having information about you used in this way, please email us at adsoptout@carecentrix.com.

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Cross Borders Transfers

The Services are intended for use in the United States of America only. CareCentrix is located in, and operates in, the United States of America (U.S.), and U.S. law governs all matters relating to our services. If you visit our Services or contact us from outside of the U.S., please be advised that (i) any information you provide to us or that we automatically collect will be transferred to the U.S.; and (ii) that by using our Services or submitting information, you explicitly authorize its transfer to and subsequent processing in the U.S. in accordance with U.S. law and this Privacy Policy.

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Online Privacy Policy for Children

CareCentrix believes it is particularly important to protect the privacy of minors online. CareCentrix defines a “minor” as any person less than 13 years of age. CareCentrix does not knowingly collect Personal Information about minor users without a parent’s or legal guardian’s permission or knowingly share Personal Information about minor users with third parties without a parent’s or legal guardian’s permission.  If we learn we have received Personal Information directly from a child under age 13 without his or her parent or legal guardian’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services and will make commercially reasonable efforts to delete such information.

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Your California Privacy Rights

The California Consumer Privacy Act (CCPA), effective January 1, 2020 and amended by the California Privacy Rights Act of 2020 (CPRA) effective January 1, 2023 (collectively “California Consumer Privacy Law”), grants California residents certain privacy rights with respect to their Personal Information.  If you are a California resident subject to the protections of California Consumer Privacy Law, you have the following rights to the extent required by law:

  • The right to know.  With respect to your Personal Information, you have the right to know (i) the Personal Information that we collect, use, disclose or sell;  (ii) the categories of Personal Information that we collected about you in the preceding 12 months, the categories of sources from which that Personal Information was collected, the business or commercial purpose for which that Personal Information was collected, shared, or sold, the categories of such Personal Information that were shared or sold, and the categories of third parties with whom that Personal Information was shared or sold.
  • The right to access. You have the right to access a copy of the specific Personal Information that we have collected about you to the extent required under California Consumer Privacy Law. You may request this copy to be delivered either by mail or electronically.
  • The right to deletion.  You have the right to request that we delete the Personal Information that we or a third party with whom we shared your Personal Information maintain about you to the extent required under California Consumer Privacy Law. There may be circumstances under which we or the third party are unable to delete your Personal Information, such as if we need to comply with our legal obligations or complete a transaction for which your Personal Information was collected, or we cannot verify your identity. If we are unable to comply with your request for deletion, we will let you know the reason why.
  • The right to correct. You have the right to request that we correct errors in the Personal Information we maintain about you to the extent required under the California Consumer Privacy Law. If we are unable to comply with your request for correction, we will let you know the reason why.
  • The right to opt out of the sale or sharing of your Personal Information. If you choose to exercise the right to opt out, we will wait at least 12 months before asking you to reauthorize the sharing or selling of your Personal Information.
  • The right to equal service. If you choose to exercise any of your rights under California Consumer Privacy Law, we will not discriminate against you in any way. If you exercise certain rights, such as deleting your account, you may be unable to use or access certain features of the Services.

Exercising California Consumer Rights

If you are a California resident and would like to exercise these rights, including the right to opt out of sharing or selling your Personal Information, or otherwise have questions about CareCentrix privacy policies and practices, contact us at 877-848-8229 or click here. An authorized representative may exercise these rights on your behalf so long as they present a power of attorney or other document or authority evidencing the representative’s authority to act on your behalf.  Please note that we will require you or your authorized representative to provide us with certain personal identifiers in order to verify your/your representative’s identity when your rights are exercised.  Please note further that: (a) if we maintain your Personal Information on behalf of a third party, we may refer you to that third party in order to exercise your rights; and (b) certain health care providers and information, such as Protected Health Information (as defined under HIPAA) and Medical Information (as defined under California’s Confidentiality of Medical Information Act), may be exempted from California Consumer Privacy Law. This means that we and certain health care providers may not be required to honor the above rights and instead we comply with our obligations under other laws, such as HIPAA and the Confidentiality of Medical Information Act.  We will acknowledge receipt of your request to exercise rights under California Consumer Privacy Law within 10 business days after receipt of your request and will respond within 45 days after receipt of your request. We may be allowed to take longer to process your request under certain circumstances, and we will let you know if such circumstances occur. If we deny a request, we will explain the basis for the denial. If you request to opt out of sharing or selling your Personal Information, we will comply within 15 business days after receipt of your request.

CareCentrix does not offer financial incentives or price differences in exchange for retention or sale of Personal Information.

Retention of California Personal Information

We retain your Personal Information for the business and commercial purposes described in the “Purposes for Collecting Information” section above. Retention of your Personal Information may be needed to provide the Services to you, to maintain our employment or business relationship with you, or to comply with a legal obligation. If your Personal Information is no longer needed for these purposes, we will not retain your Personal Information.

No Sharing of Personal Information of Minors

We do not knowingly share or sell Personal Information of California residents under the age of 16.

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Changes to this Privacy Policy

  • We reserve the right to amend this Privacy Policy at any time and from time to time.
  • We will post the revised Privacy Policy on this website and, in some cases, may provide you with additional notice (such as sending you a notification).  Please check this website from time to time to review any such changes.
  • You can determine when we revised the Privacy Policy by referring to the effective date at the top of the Privacy Policy.  The revised Privacy Policy will supersede all previous versions.
  • Any changes will become effective when we post the Privacy Policy on this website. By continuing to access or use the Services following such changes, you will be deemed to have agreed to such changes.
  • If you do not agree with the terms of this Privacy Policy, in whole or in part, you can choose to not continue to use the Services.

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Links to Other Websites

  • The Services contain links to websites operated by third parties (such as, for example, a link to our vendor’s patient payment portal). If you provide personal information to any third party’s website, your transaction will occur on that website (not CareCentrix’s Services) and that website operator will collect the Personal Information you provide and will be subject to its privacy policies. We encourage you to read the legal notice posted on those sites, including their privacy policies.
  • The Privacy Policy does not apply to your use of and activity on those other websites. We provide links through the Services to other websites only as a convenience, and the inclusion of these links does not imply endorsement of the linked site. We have no responsibility or liability for your use of third party websites.
  • Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other app developer, app providers, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with our mobile applications or other Services.

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Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, contact us at 877-848-8229 or send an email to ConsumerRequests@CareCentrix.com. A copy of this Privacy Policy may be obtained in an alternate format or language by calling us at 877-848-8229.

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