Contact Us
Sales Inquiries
Interested in learning more about our in-home care solutions for health plans and employers?
• Or call our Business Development team at 1-888-839-5122.
Patient and Health Plan Member Inquiries
Need help with billing, correspondence, or questions about your care?
• Visit our For Patients page here for more information.
• Billing Inquiries: Call 1-833-592-1093 or email us at patientbillingresponseteam@carecentrix.com.
Provider Inquiries
Looking for support with claims, portal access, or to join our network?
• Access our HomeBridge® Provider Portal here.
• Access the DME Navigator® Point-of-Care (POC) Platform here.
• Request to join CareCentrix’s provider network here.
• If you are already a contracted provider and need help, please email: ProviderInfo@CareCentrix.com.
Human Resources Inquiries
Need employment verification or have questions about your W‑2 or COBRA coverage?
• Employment Verification: Contact “The Work Number” through their website here or via phone at 1-866-604-6572, using employer code 16516.
• For other questions, please email humanresources@carecentrix.com.
To Report Fraud or Another Compliance Concern
Need to report fraud or another compliance concern?
• Call our toll-free Compliance Hotline at 1-877-848-8229.
• Email: compliance@carecentrix.com
• Write:
CareCentrix
Attn: Special Investigations Unit
20 Church Street, 12th Floor
Hartford, CT 06103
Media Inquiries
Looking to submit a media inquiry?
• Email: mediainquiries@carecentrix.com
General Inquiries
Have a question that doesn’t fit into another category?
• Call: 1-833-592-1093
Our Headquarters
HARTFORD, CT:
20 Church Street,
12th Floor
Hartford, CT 06103
Other Locations
OVERLAND PARK, KS:
11501 Outlook Street
Suite 225
Overland Park, KS 66211
TAMPA, FL:
9119 Corporate Lake Drive,
Suite 200
Tampa, FL 33634