Palliative Support

A personalized solution that helps improve quality of life and appropriately
manages costs for seriously ill members.

Go beyond a diseases-specific approach to enhance care for seriously ill members

Manage the symptoms and stress for members with serious illness at home

Health plans face a challenging balancing act in managing members with serious illness, striving to improve quality of life while lowering care costs. This is particularly difficult due to obstacles like delayed identification and engagement, disease-specific versus holistic care management, and common misconceptions about palliative care.

As life expectancies increase and the population ages, the need for quality care and the associated costs are expected to continue to grow.

The right support is imperative for members who are seriously ill. The importance of earlier identification, comprehensive assessment, and specialized support are often overlooked. A study has shown that 60% of members who would benefit from palliative care do not receive it1 plus 50% of all healthcare spending is driven by seriously ill members2.

Learn more about palliative care and how innovative home-based solutions can drive better support for members with serious illnesses

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Many care models aren’t designed to address the unique needs of seriously ill members. Traditional care models can result in… 

  • Over-Medicalization
  • Medical and Social Care Gaps
  • Unnecessary Emergency Department & Hospital Utilization 
  • Increased Total Cost of Care

Program Results

0%

Reduction in ICU Admissions3

0%

Member Satisfaction4

Up to

0%

in Total Cost of Care Reduction3

0%

Member Satisfaction3

0%

Completed Goals of Care and Medication Reconciliations Performed3

Our Approach

Our palliative support solution is a proactive, personalized, and collaborative home-based model that meets members’ needs, delivers better outcomes, and reduces unnecessary care costs. We work with existing care teams to ensure continuity of care and an optimal member experience. Our whole-person, community-based clinician approach uncovers and addresses unmet medical, emotional, and SDoH care gaps. 

The Carecentrix Value

Earlier Member Identification

Advanced predictive analytics and comprehensive data accurately identify and target members with serious illness as well as those who are end-of-life between 18-20 months earlier.

Proactive and Compassionate Engagement

Early outreach, upfront compassionate conversations, tailored messaging, personalized services, and convenient care improve member satisfaction and coordinate the transition to hospice when appropriate.

Home-Based Care Support

Unmatched palliative care support and expertise delivered by registered nurses and social workers who identify and close gaps. We coordinate with the member’s treating providers, to create personalized care plans, address symptom and pain management, medication reconciliation, and provide holistic 24/7 support for members and their caregivers to improve outcomes in a cost-effective way.

Community and Clinical Approach

Regional and local palliative trained staff enables timely and relevant care, quick implementation, and scalability. Advance care planning combined with personalized support enables care goals to be met and ensures decision-making is aligned with member preferences, cultures, and values. 

Ready to Enhance Member Outcomes and Optimize Costs?

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