Q&A: Former CMS official thinks outside ‘black box’

Leslie Norwalk is a former CMS acting administrator, but these days, in her role on CareCentrix’s board of directors, she loves being closer to the provider side of things.

“CMS is often seen as a big, black box,” she said. “I think it’s important to demystify that government agency and help providers understand how regulators think.”

In this article, Leslie answers questions about her background, her time at CMS, her opinions on patient-centered care and why it is important to consider care in the home as an option. Read the interview in its entirety here.