Report Finds Most Consumers and Nearly All Payors Want More Healthcare to Move to the Home

First annual Health-at-Home report, conducted during COVID-19 pandemic, finds convenience, safety, and accessibility driving increased demand for at-home care

HARTFORD, Conn., November 11, 2020 – A new report released today by CareCentrix finds a majority of people are ready to open their doors to healthcare at home, and nearly all payors agree that health at home is often more cost effective than treatment in a facility. Payors, providers, policymakers, and people who need care are all open to more care delivery in the home. The COVID-19 pandemic and new remote care delivery technologies have accelerated the shift to health at home – for preventive care, routine care at home for younger consumers, and aging, recovery, and palliative care and services for older adults.

“The message is clear: health plans and consumers want more healthcare delivered at home, but they need the partners, policies, data, and technologies that help them get there,” said CareCentrix CEO John Driscoll. “At CareCentrix, we’re building the connective tissue that can accelerate the delivery of care in the home while keeping the doctor informed, the plan engaged, and the patient empowered.”

The report, titled “Health-at-Home 2020: The New Standard of Care Delivery,” includes provider and policymaker perspectives and finds people want at-home options for a variety of services, including physical therapy, sleep testing and treatment, mental health support, and chronic disease management. Nearly half of respondents (46 percent) had a telehealth visit in the last year, and the vast majority of this group (82 percent) would use telehealth again. Two out of three people who have not used telehealth would be interested in using it for a future healthcare need. Interest in home health is consistent among older patients, and 74 percent of seniors express interest in future telehealth appointments.

A consumer survey of 1,000 U.S. adults, conducted by Quadrant Strategies from September 22 through October 2, 2020, indicates significant momentum for home health options. Among the consumer survey highlights:

  • 72 percent of all respondents prefer to recover at home versus a medical facility following a major medical event.
  • 69 percent are interested in regular, at-home check-ins with doctors.
  • 63 percent would prefer getting treatment at home over going to a doctor’s office or medical facility.
  • 62 percent cite ‘comfort’ as the top appeal of receiving healthcare at home, more than the 51 percent who say staying away from public places during the COVID-19 pandemic is a top reason for healthcare at home.

KRC Research completed a separate online survey of 76 health plan executives, from October 7-19, 2020. As the insurance landscape shifts from fee-for-service care to payment models that reward value, health plans note increasing interest in at-home health services.

  • 97 percent of payor respondents agree the trend toward moving healthcare to the home is in the best interest of insurers and members alike.
  • 95 percent agree treating members at home is often more cost effective in the long-term than treating in a facility.
  • 95 percent say supportive care and coaching at home can extend the reach of the primary care provider to monitor people and provide better care.
  • About half of payors (48 percent) have already increased the availability of at-home healthcare options for members where possible, and about 1 in 3 (36 percent) are in the process of increasing at home care options.

Consistent with consumer attitudes toward home care, 80 percent of payors say the ability to lower overall costs by shifting from pure network management to value-based provider contracting has encouraged the movement of more care to the home. This trend, coupled with innovative technologies, will increase the adoption of at-home health delivery.

“There’s a fair amount of technology that didn’t exist 10 to 15 years ago that is available now, and I expect it will continue to develop,” said Leslie Norwalk, who served in the George W. Bush Administration as the Acting Administrator for the Centers for Medicare & Medicaid Services. “As our technology gets better, you should be able to do more and more at home. The more of that you can do in a setting that’s the patient’s home, the better.”

As the healthcare landscape evolves, CareCentrix, a leader in health-at-home solutions, is bending the cost curve and supporting people with a variety of at-home services, including Post-acute Care, Home Health, Home DME, Home Infusion, Home Sleep services, and Palliative Illness Management. CareCentrix allows people to focus on health at home, the best setting to address the unique clinical, social and caregiver needs of each individual.

About CareCentrix

CareCentrix is the leader in health-at-home solutions and is committed to making the home the center of care. Managing care for 26 million members through a network of more than 8,000 provider locations, CareCentrix focuses on bringing members home to bring costs down. By drawing on insights from proprietary analytics, and connecting end-to-end clinical, social and caregiver services, CareCentrix eliminates unnecessary hospital readmissions, closes gaps in care, and reduces fragmentation. And ultimately, to help more people live, heal, and age at home. For more information, please visit www.carecentrix.com.