- Our goal is to help ensure that members have the equipment and services they need, when they need it. We meet the start of care date 99.5% of the time, often coordinating among different home care providers.
- We pre-plan for vacations, weekends, and other anticipated high-volume periods to help prevent gaps in care delivery, and we have a rapid response plan to forecasted weather events to ensure adequate coverage.
- We also perform patient outreach to patients to confirm on-time service delivery and validate service quality.
All figures based on CareCentrix Analysis, Jan. 2018.