For patient portal technical support, please contact InstaMed toll free at 1-866-INSTAMED or 1-866-467-8263.

If you need help with any of the below or have other questions, please click here, visit, or call us at 1-800-808-1902.

  • I overpaid my account.
  • I am looking for a status on my refund.
  • I received a bill or collection notice and need some information.
  • I have not received a bill from CareCentrix and need one.

Include the below in your secure email.

  • Your first and last name.
  • Date of birth.
  • CareCentrix account number.
  • Preferred method of communication (email or phone).
  • Contact number.
  • Best time to call.