For patient portal technical support, please contact InstaMed Toll Free at 1-866-INSTAMED or 1-866-467-8263.

If you need assistance with any of the below or have additional questions, please click here, visit, or call us at 1-800-808-1902 and follow the prompts for billing.

  • I overpaid my account.
  • I’m looking for a status on my refund.
  • I received an invoice or collection notice and need some information.
  • I haven’t received an invoice from CareCentrix and need one.

When sending an email, please include:

  • your first and last name
  • date of birth
  • CareCentrix account number
  • preferred method of communication (email or phone)
  • contact number
  • best time to call