Telehealth Visits Enable Home-Based Palliative Care Clinicians to Connect with Patients and Caregivers

Published February 15, 2021

Address clinical/non-clinical Issues; improve care coordination and outcomes for seriously ill patients

Turn-Key Health, a CareCentrix company, is expanding its use of virtual visits via phone or telehealth by leveraging CareCentrix’s strategic alliance with Synzi, a leading technology platform for post-acute care. The use of telehealth in an integrated approach with in-person, home-based palliative care creates a more robust patient experience and better patient engagement.

A rapid rise in the use of telehealth, especially in response to the COVID-19 pandemic, demonstrates its value as a critical tool in advancing well-coordinated, patient-centric and value-optimized healthcare.

According to the Centers for Disease Control and Prevention:  during the first quarter of 2020, the number of telehealth visits increased by 50%, compared with the same period in 2019, with a 154% increase in visits noted in surveillance week 13 in 2020, compared with the same period in 2019.

Source:  Centers for Disease Control and Prevention.

Synzi capabilities will allow Turn-Key’s clinical palliative care teams to more easily, efficiently and seamlessly support specific needs of home-based patients. By combining video, email, text, secure messaging, remote patient monitoring and assessment functionality, Synzi provides an effective patient-management framework.  This multimodality approach helps to reinforce patient education, strengthen the patient-clinician relationship and provide support to caregivers.

Assessments can be used to quickly survey patients’ conditions in between visits.  Also, Synzi’s remote patient monitoring solution allows providers to better monitor and manage their patients on critical vital signs. Ongoing patient touchpoints also present more opportunities to reinforce patient education and strengthen the patient-clinician relationship.

Reaching Patients in the Home

The collaborative alliance with Synzi enhances the services to personalize the work of caring for patients. The palliative care team recently performed a three-way video call with a patient and their daughter in another state to discuss goals of care and complete an advance directive. The Synzi app also streamlines communication with other care providers, including three-way video conferences with the PIM team, patient and their physician, for complex symptom management or other issues including hospice discussions.

Synzi’s applications support multiple languages, allow patients to connect with HBPC professionals through HIPAA-compliant video, email and text, and accesses condition-specific notifications for better self-management. They also provide analytics that enable clinicians to make better decisions on how and when to engage patients throughout the episode of care.

The use of telehealth in palliative home-based care improves access to health care professionals and enhances feelings of security and safety. The visual features of telehealth help foster better care and a stronger relationship with health care professionals as a critical adjunct to home visits.

To learn more about the Palliative Care program, visit here.