Chief Customer Officer
Tom Gaffney leads Account Management & Client Services.
A cofounder of Sleep Management Solutions, Tom has more than 20 years of health-care experience working across the landscape of the alternate site industry, including DME, Home Infusion, and most recently as an owner and operator of DME and sleep lab operations. Based on an understanding of the cost drivers related to sleep services, as well as the growth in this area of healthcare, Tom developed a strategy to deliver low-cost and high-quality home-based sleep testing and therapy-management solutions for patients, thus, creating a full-service sleep-management program for payors to help manage their sleep service spend and trend. Sleep Management Solutions, the first sleep-benefits management company in the United States, was established in 2006 and has grown to serve several local and national health plans. The company became a wholly owned subsidiary of CareCentrix in 2010.
Tom holds a master’s degree in education from Springfield College in Massachusetts, where he also received his bachelor’s degree.