Quality Improvement Program

CareCentrix is dedicated to continuously improving and enhancing our services and network of home health care providers through our comprehensive quality improvement program that:

• Promotes organizational quality assessment and improvement
• Educates personnel and the provider network
• Monitors and evaluates performance against industry and regulatory standards
• Monitors, evaluates and takes actions to improve internal and external customer satisfaction
• Evaluates and addresses complaints and adverse events to identify opportunities to improve quality, minimize risk and promote timely resolution
• Monitors and assesses quality while promoting the effective utilization of services and resources