Support Center

Have a question? Start by checking our FAQs. It’s the fastest way to get the answers you need.
If you cannot find the answer to your question, feel free to call or write us.

FAQs

My home health services and/or equipment
(including breast pumps and CPAP supplies)

+ My health plan works through CareCentrix to manage home health services. How does CareCentrix handle my home health orders?
+ I’ve been told that CareCentrix will coordinate my home health supplies and equipment. How do I get my supplies through CareCentrix?
+ Does my doctor need to submit any special instructions or information when ordering diabetic supplies through CareCentrix?
+ I have received home health equipment or supplies that I no longer need. How can I return them?
+ How do I start an appeal for services denied?
+ What number should I use to fax my home health or equipment orders to you?
+ Does my doctor need to submit any special instructions or information when ordering CPAP supplies through CareCentrix?
+ How do I request a breast pump?
+ When can I request a breast pump?
+ Do I need a prescription or medical information to order a non-hospital grade breast pump?
+ What types of breast pumps are covered?
+ Can I purchase a breast pump at a store and get reimbursed?
+ Can I request the specific brand and model of breast pump that I want?
+ Can I get a hospital-grade/institutional breast pump?
+ How long will it take to get a breast pump?
+ Will the breast pump provider contact me to let me know the expected delivery date?

My bills or out of pocket expenses

+ Will my insurance cover my home health services or home medical equipment?
+ I know my insurance covers my home health services, but not at 100%. How do I get an estimate of what I may owe?
+ When should I expect to see a bill from CareCentrix?
+ Do I pay CareCentrix or the Provider?
+ What methods of payment does CareCentrix accept?
+ I established a payment plan with CareCentrix, but I just received a new invoice. Why?
+ I have a secondary insurance plan. How do I get my bill covered with my secondary insurance?
+ I have moved and/or have a new email address. How do I notify you of this?
+ I’m having trouble logging into my account. What number should I call to get this resolved?
+ I am a caregiver (e.g. family member, friend,) and need to discuss a patient’s services and bills. Am I allowed to call CareCentrix on their behalf?

Employment Related

+ Who should I contact for employment opportunities at CareCentrix?
+ I submitted an application for an employment opportunity at CareCentrix and I have not heard back yet. Who should I follow up with?
+ I need to verify a former employee’s employment at CareCentrix. How do I go about obtaining this information?
The homefront | CareCentrix

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